Terms of Use & Privacy Policy

1) Acceptance of Agreement

By registering, checking the agreement box, or using HireUHelp, you agree to a legally binding contract. Your electronic confirmation acts as your signature.

• Applies to all users (Clients and Professionals)
• Using the platform means you accept the latest version of these terms

2) Nature of the Marketplace

HireUHelp is a digital marketplace designed for Trinidad and Tobago and the wider Caribbean, connecting Clients with vetted Professionals.

• Independent status: Professionals are independent contractors, not employees, partners, or agents of the platform
• User responsibility: Professionals handle their own taxes and relevant contributions where applicable
• On-site work: HireUHelp does not supervise or direct physical work performed off-platform

Release of Liability & Risk

• Users assume the risks of on-site work, including physical injury and property damage
• HireUHelp is not responsible for the quality of physical labor performed in-person
• Clients and Pros are responsible for job-site safety and safe working conditions

3) SafePay (Escrow) & Financial Terms

SafePay is designed to protect both parties by securing funds before work begins and releasing payments after completion.

• Currency: All bids and payments are conducted in TTD
• Escrow logic: Client funds are secured before work starts
• Release: Payments are released after confirmation of completion
• Service fee: A platform fee (typically 7%–12%) may be deducted to support security and mediation

4) Communication & Evidence Policy

For accountability and dispute resolution, important project details should remain within platform records.

• Scope changes should be confirmed on-platform
• Milestones, approvals, and delivery notes should be documented inside HireUHelp
• Platform records may be used to decide disputes

5) Prohibited Conduct

• Circumvention: moving payments off-platform or sharing contact info to avoid SafePay
• Fraud or misrepresentation: false identity, fake credentials, misleading listings
• Harassment or unsafe conduct: threats, discrimination, or abusive behavior
• Intellectual property: unauthorized use of HireUHelp branding, designs, or content

6) Governing Law

• These terms are governed by the laws of Trinidad and Tobago
• Disputes are handled under the applicable jurisdiction

Privacy Policy — What We Collect

We collect information needed to run a secure marketplace and support SafePay.

• Account identity: names, contact details, and verification information
• Financial records: SafePay transaction history and billing data
• Communication logs: messages sent within HireUHelp for safety and dispute resolution
• Usage data: basic device and platform usage info to improve performance and security

Privacy Policy — How We Use Data

• Operate the platform and provide support
• Process payments and prevent fraud
• Review records during disputes to reach fair outcomes
• Improve reliability, security, and user experience

Privacy Policy — Security & Retention

• Security controls are used to protect account and transaction data
• Records may be retained for dispute resolution, safety, fraud prevention, and compliance
• Some data may be kept even after deletion requests if required for legal or security reasons

Privacy Policy — Rights & Contact

• You may request access, correction, or deletion where permitted by law
• Account-related requests can be submitted through HireUHelp support