Support & Assistance
File a Support Ticket
If you need help, have a question, or experience an issue, submitting a support ticket allows our team to review and assist you properly.
When to file a support ticket
- Account access or profile issues
- Payment or withdrawal questions
- SafePay or milestone concerns
- Project disputes or misunderstandings
- Suspicious or inappropriate activity
How to submit a ticket
- Go to your dashboard
- Select Support or Help
- Choose the issue type
- Describe the issue clearly
- Submit the ticket for review
What helps us resolve issues faster
- Clear description of the problem
- Relevant screenshots or files
- Project name or reference
- Dates and timelines
- Communication kept on-platform
Tip: Issues handled within HireUHelp (chat, milestones, SafePay) are easier to review and resolve.
What happens after you submit
Once submitted, your ticket is reviewed by our support team. We may request additional information if needed and will guide you through next steps.
- Tickets are reviewed fairly and objectively
- Evidence and platform records are used
- Updates are provided when available