Protect yourself
Safe Hiring Guide
This guide explains how to protect yourself when hiring on HireUHelp. Following these steps ensures your job stays secure and fully protected by SafePay and mediation.
Don’t be intimidated
You are in control as the employer. Professional Pros will respect clear communication and boundaries.
- You choose who to hire
- You approve work before payment
- You are never forced to release payment
- SafePay protects you
Keep all communication on HireUHelp
Always communicate through the HireUHelp chat or workspace. This protects both parties.
- Do not move conversations to WhatsApp, phone, or email
- Platform chat creates a clear record
- Required for mediation support
- Protects you if issues arise
HireUHelp can only verify and act on conversations that happen inside the platform.
Explain your project clearly
Clear project details prevent misunderstandings and disputes.
- Describe exactly what you want done
- Include timelines and expectations
- Upload reference images or files
- Ask questions before work starts
Document everything
Documentation protects you if expectations change or issues arise.
- Upload photos, files, and screenshots
- Confirm changes in the chat
- Keep all agreements written
- Avoid verbal-only changes
If the project changes
Any change to the original scope should be documented immediately.
- Explain the change clearly in the chat or workspace
- Confirm new expectations and timelines
- Adjust milestones if needed
- Never rely on memory or verbal agreement
For mediation, HireUHelp relies on written evidence, files, images, and chat history.
How mediation works
If a dispute occurs, HireUHelp reviews the documented evidence.
- Chat history is reviewed
- Uploaded files and images are reviewed
- Milestone descriptions are reviewed
- Decisions are based on recorded evidence only
Anything discussed outside the platform cannot be used for mediation decisions.